Warranty & Warranty Claims
The claim forms differ per division. First select your division; the corresponding warranty terms and the correct form will then appear.
Please select:
Warranty: Dental
Our dental implant systems come with an extensive warranty. Submit a claim below; you can find the warranty terms for our dental systems further down this page.
Please read the warranty terms and conditions below before submitting your claim.
Please read the warranty terms and conditions below before submitting your claim.
The BioComp® warranty policy for dental systems
BioComp Industries bv has been designing dental implant systems since 1992. The systems are developed and manufactured in the Netherlands based on scientific research. The program consists of implants, secondary and tertiary components, and instruments. BioComp devotes the utmost care to design, materials, processes, and deliveries. All phases are carefully monitored.
We are proud of our program and stand behind its quality. On this basis, BioComp offers, in addition to the statutory warranty, an additional warranty policy for the BioComp dental implant systems. This document informs you about that policy.
Should one of our products, despite our careful monitoring, not meet your expectations, we would greatly appreciate it if you contact us, even if your request falls outside the warranty or goodwill policy. Working together and communicating with you is essential to BioComp. Your user experiences allow us to continue safeguarding and improving the quality of our products. This benefits not only us, but also you as the treating professional and your (future) patient.
BioComp has a digital procedure for submitting warranty claims. With this we aim for a faster and less error-prone processing procedure. We ask for special attention to providing all information in your claim in full, and to anonymizing patient data.
User manuals and package inserts provide more information on how to use the products correctly. You can find these on the service page.
Glossary
This document uses the following terms:
Customer: a professional who has received suitable training for the role, such as implantologists, oral and maxillofacial surgeons, dentists, dental prosthetists, and dental technicians who use original components of the dental implant systems supplied by BioComp.
BioComp Industries bv: also referred to as BioComp, the private limited liability company registered in the trade register of the Chamber of Commerce under number 17094976.
BioComp products: exclusively all dental products manufactured to BioComp specifications and under the responsibility of BioComp Industries bv.
Warranty
BioComp guarantees that it will replace a BioComp product with an equivalent BioComp product if its failure is established within the warranty period.
This warranty applies worldwide for BioComp products sold by BioComp or by official BioComp distributors.
Warranty
BioComp guarantees that it will replace a BioComp product with an equivalent BioComp product if its failure is established within the warranty period.
This warranty applies worldwide for BioComp products sold by BioComp or by official BioComp distributors.
Warranty period* per product group
► Implants: lifetime
Replacement in case of fracture
► Abutments: 10 jaar
Vervanging bij breuk
► Fixation screws: 10 years
Replacement in case of fracture
► Attachment-retained: 2 years
Replacement in case of excessive wear within 2 years of placement
► Individually manufactured superstructure from a preferred supplier
See the warranty of the relevant preferred supplier
► BioComp instruments: 3 years
Replacement in case of defect or fracture
Goodwill
► Implants: 1 year
Replacement in case of failure to integrate within 1 year of placement
The warranty covers only the replacement of BioComp products. Other costs, including but not limited to treatment costs or replacement constructions, fall outside this warranty policy. Consequential damage, whether direct or indirect, resulting from defective products, inadequate services, or incorrect information, also falls outside this warranty policy. BioComp disclaims any explicit or implicit liability in this respect.
Products from other suppliers sold by BioComp fall under the warranty policy of the original supplier and/or manufacturer.
* The warranty period starts when a BioComp product is put into use within its shelf life.
Conditions
To be eligible for the warranty, the following warranty conditions must be met:
- The submitter of the warranty claim is registered as a customer with BioComp.
- The submitter of the warranty claim has no outstanding payments with BioComp.
- Only original BioComp products and BioComp instruments were used in connection with the warranty claim. Possibly in combination with an individually manufactured product from a preferred supplier or an instrument recommended by BioComp.
- The treatment was carried out in accordance with the standard procedures of dental practice and the procedures and instructions prescribed by BioComp, as published at the time of treatment.
- The indications and contraindications were demonstrably observed.
- The patient meets the generally accepted standards of good oral hygiene: 1 to 2 visits per year to a dental hygienist, dental prosthetist, and/or dentist.
- A correct superstructure was manufactured.
- The correct material combination was used.
There is no involvement of:
- Trauma, an accident, or any damage caused by the patient or a third party;
- Damage to or reduction in value of products due to loss or incorrect handling;
- Failure attributable to normal wear and tear.
The warranty claim procedure has been correctly followed:
- The claim was submitted within 30 days of discovery;
- The correct digital warranty claim was completed and submitted with the required attachments and materials;
- The claim carries its own reference and has been anonymized, meaning that patient personal data such as name, date of birth, or national ID number have been removed;
- The defective products have been received by BioComp, sterilized, and safely packaged;
- The replacement product is used during a follow-up treatment of the patient concerned.
Step-by-step plan for your warranty claim
- Complete the warranty claim and send in the defective product
Choose the correct online warranty form. Complete the form as fully as possible. With the patient’s privacy in mind, make sure any photos you send are anonymized. After digitally submitting the form, you will receive a copy of your claim by email. Print that form and send it, together with the sterilized products from the claim, within 7 days to:
BioComp Dental, Antwoordnummer 10054, 5260 VB Vught (THE NETHERLANDS). - BioComp starts the procedure
Your claim is taken into processing once both the form and the product have been received by BioComp within 7 days of completing the digital form. - Investigation and replacement product
BioComp investigates your claim. Ahead of the outcome, you may, if desired, already order a new product. To do so, contact our internal sales department by phone at +31 (0)73 684 72 00. Depending on the investigation, you will or will not receive reimbursement for this product. - Resolution by BioComp
You will receive a message from BioComp with the outcome of the investigation and the further resolution. If desired, we will also provide technical feedback. If your warranty claim falls within our warranty or goodwill policy, you will receive reimbursement for the replacement product (from point 3). - Inclusion in the BioComp database
BioComp stores warranty claims in a database to improve products and/or services.
General provisions
This warranty policy replaces earlier versions and is the sole warranty of BioComp Industries bv alongside the provisions in the General Terms and Conditions. BioComp may change or terminate the warranty policy at any time. Such a change or termination has no effect on products placed prior to the date of the change or termination.
This policy is subject to the provisions of articles 1020 through 1073 of the Dutch Code of Civil Procedure.
We ask you to sterilize the product before sending it. Non-sterilized implants will not be processed, as these may pose a hazard to BioComp staff.
Shipping costs for the items in your warranty claim are covered by BioComp.
For certain claims, BioComp engages external experts. This may cause the resolution of your claim to take somewhat longer. In that case, we will inform you and provide an indication of the revised resolution timeline.
If you would like a different type of product as a replacement for the product for which you are submitting your warranty claim, you can report this by phone at +31 (0)73 684 72 00. If this product is priced higher than the original product, BioComp will charge the price difference.
If a claim is declared inadmissible by BioComp, you will be notified of this in writing within 21 working days.
BioComp and the treating professional are responsible for strict confidentiality of the information they receive during the handling of a claim.
Patient data will be fully anonymized by both parties.
Submitted claims are included by BioComp in the warranty database. This allows BioComp to improve its products, services, and processes, and ensures active monitoring of their performance.
Would you like more information about this procedure? We are always happy to help.
Warranty: Craniofacial
An extensive warranty applies to our craniofacial implant systems. Submit a claim below; the warranty terms for our craniofacial systems can be found further down this page.
Please read the warranty terms and conditions below before submitting your claim.
Please read the warranty terms and conditions below before submitting your claim.
The BioComp® warranty policy for craniofacial systems
BioComp Industries bv has been designing implant systems since 1992. The systems are developed and manufactured in the Netherlands based on scientific research. The program consists of implants, secondary and tertiary components, and instruments. BioComp devotes the utmost care to design, materials, processes, and deliveries. All phases are carefully monitored.
We are proud of our program and stand behind its quality. On this basis, BioComp offers, in addition to the statutory warranty, an additional warranty policy for the BioComp craniofacial implant systems. This document informs you about that policy.
Should one of our products, despite our careful monitoring, not meet your expectations, we would greatly appreciate it if you contact us, even if your request falls outside the warranty policy. Working together and communicating with you is essential to BioComp. Your user experiences allow us to continue safeguarding and improving the quality of our products. This benefits not only us, but also you as the treating professional and your (future) patient.
BioComp has a digital procedure for submitting warranty claims. With this we aim for a faster and less error-prone processing procedure. We ask for special attention to providing all information in your claim in full, and to anonymizing patient data.
User manuals and package inserts provide more information on how to use the products correctly. You can find these on the service page.
Glossary
This document uses the following terms:
Customer: a professional who has received suitable training for the role, such as implantologists, oral and maxillofacial surgeons, plastic surgeons, and anaplastologists who use original components of the craniofacial implant systems supplied by BioComp.
BioComp Industries bv: also referred to as BioComp, the private limited liability company registered in the trade register of the Chamber of Commerce under number 17094976.
BioComp products: exclusively all craniofacial products manufactured to BioComp specifications and under the responsibility of BioComp Industries bv.
Warranty
BioComp guarantees that it will replace a BioComp product with an equivalent BioComp product if its failure is established within the warranty period.
This warranty applies worldwide for BioComp products sold by BioComp or by official BioComp distributors.
Warranty period* per product group
► Implantats: lifetime
Replacement in case of fracture, not in case of failure to integrate (lack of osseointegration).
► Abutments: 10 years
Replacement in case of fracture
► Fixation screws: 10 years
Replacement in case of fracture
► BioComp instruments: 3 years
The drills can be used 10 to 20 times, depending on the hardness of the bone.
Replacement in case of defect or fracture
The warranty covers only the replacement of BioComp products. Other costs, including but not limited to treatment costs or replacement constructions, fall outside this warranty policy. Consequential damage, whether direct or indirect, resulting from defective products, inadequate services, or incorrect information, also falls outside this warranty policy. BioComp disclaims any explicit or implicit liability in this respect.
Products from other suppliers sold by BioComp fall under the warranty policy of the original supplier and/or manufacturer.
* The warranty period starts when a BioComp product is put into use within its shelf life.
To be eligible for the warranty, the following warranty conditions must be met:
- The submitter of the warranty claim is registered as a customer with BioComp.
- The submitter of the warranty claim has no outstanding payments with BioComp.
- Only original BioComp products and BioComp instruments were used in connection with the warranty claim.
- The treatment was carried out in accordance with the standard procedures of the treating practice and the procedures and instructions prescribed by BioComp, as published at the time of treatment.
- The indications and contraindications were demonstrably observed.
- The patient meets the generally accepted standards of good wound care hygiene.
- A correct superstructure was manufactured.
- The correct material combination was used.
There is no involvement of:
- Trauma, an accident, or any damage caused by the patient or a third party;
- Damage to or reduction in value of products due to loss or incorrect handling;
- Failure attributable to normal wear and tear.
The warranty claim procedure has been correctly followed:
- The claim was submitted within 30 days of discovery;
- The correct digital warranty claim was completed and submitted with the required attachments and materials;
- The claim carries its own reference and has been anonymized, meaning that patient personal data such as name, date of birth, or national ID number have been removed;
- The defective products have been received by BioComp, sterilized, and safely packaged;
- The replacement product is used during a follow-up treatment of the patient concerned.
Step-by-step plan for your warranty claim
- Complete the warranty claim and send in the defective product
Choose the correct online warranty form. Complete the form as fully as possible. With the patient’s privacy in mind, make sure any photos you send are anonymized. After digitally submitting the form, you will receive a copy of your claim by email. Print that form and send it, together with the sterilized products from the claim, within 7 days to: BioComp Facial, Antwoordnummer 10054, NL 5260 VB Vught (THE NETHERLANDS). - BioComp starts the procedure
Your claim is taken into processing once both the form and the product have been received by BioComp within 7 days of completing the digital form. - Investigation and replacement product
BioComp investigates your claim. Ahead of the outcome, you may, if desired, already order a new product. To do so, contact our internal sales department by phone at +31 (0)73 684 72 00. Depending on the investigation, you will or will not receive reimbursement for this product. - Resolution by BioComp
You will receive a message from BioComp with the outcome of the investigation and the further resolution. If desired, we will also provide technical feedback. If your warranty claim falls within our warranty or goodwill policy, you will receive reimbursement for the replacement product (from point 3). - Inclusion in the BioComp database
BioComp stores warranty claims in a database to improve products and/or services.
General provisions
This warranty policy replaces earlier versions and is the sole warranty of BioComp Industries bv alongside the provisions in the General Terms and Conditions. BioComp may change or terminate the warranty policy at any time. Such a change or termination has no effect on products placed prior to the date of the change or termination.
This policy is subject to the provisions of articles 1020 through 1073 of the Dutch Code of Civil Procedure.
We ask you to sterilize the product before sending it. Non-sterilized implants will not be processed, as these may pose a hazard to BioComp staff.
Shipping costs for the items in your warranty claim are covered by BioComp.
For certain claims, BioComp engages external experts. This may cause the resolution of your claim to take somewhat longer. In that case, we will inform you and provide an indication of the revised resolution timeline.
If you would like a different type of product as a replacement for the product for which you are submitting your warranty claim, you can report this by phone at +31 (0)73 684 72 00. If this product is priced higher than the original product, BioComp will charge the price difference.
If a claim is declared inadmissible by BioComp, you will be notified of this in writing within 21 working days.
BioComp and the treating professional are responsible for strict confidentiality of the information they receive during the handling of a claim.
Patient data will be fully anonymized by both parties.
Submitted claims are included by BioComp in the warranty database. This allows BioComp to improve its products, services, and processes, and ensures active monitoring of their performance.
Would you like more information about this procedure? We are always happy to help.