Complaints
Not happy with our service, or do you have another complaint? Let us know. We take every report seriously and make sure it reaches the right department.
Report a complaint
Fill in the form below as completely as possible. Once we receive your report, we will review it and contact you if we need any further information.
Is your complaint about a product?
In that case, please use the “Warranty & warranty requests” form. You can use this form to report product related complaints and questions, even if you are not sure whether they are covered by the warranty.
Complaints form
If your complaint is not about a product, or you are not sure which form to use, you can report it using this form. Fill in the form as completely as possible, including the order and/or LOT number where applicable.
Prefer to get in touch directly?
Do you have a question, or would you rather discuss your report in person? Then get in touch with us by phone, email or WhatsApp.